iQ Isle of Man | Terms and Conditions

Terms and Conditions

iQ Music & Computer Solutions Ltd

iQ Music and Computer Solutions Ltd (referred to as ‘iQ’) trade in consumer electrical products and computer support services. As an Apple Premium Reseller and Authorised Service Provider, iQ Jersey, iQ Guernsey and iQ Isle of Man can officially sell and service products made by Apple Inc. As a retail outlet iQ sells a range of products in computing, music systems, audio visual production alongside accessories made by a range of manufacturers including but not exclusive to: Apple, Beats, Belkin, Bose, Marshall, Sonos and Speck.

Isle of Man prices are inclusive of VAT.

All receipts and invoices are printed with the value of the VAT paid/to be paid per item.

Occasionally, we may offer products and services at reduced, ex-demo or promotional prices. Any such offers will be applied to selected products and be subject to availability. Please speak to a member of staff at your local iQ store for details regarding these purchases.

Prices displayed on our website are representative of those found in our iQ Isle of Man store. Some pages are manually updated, may experience a delay when prices are adjusted, or may be showing cached data at the time of viewing. The prices displayed in our stores at the time of sale are considered to be correct in the event that there are discrepancies between this website and physically-labelled goods.

We are happy to refund or exchange any unwanted items within 14 days of purchase, as long as they are accompanied by the original receipt, are still sealed in the original packaging and are undamaged. In other words, items must be in the condition they were in at the time of sale. To avoid any potential issues, please see our staff if you need to double-check that you have the correct product before opening it.

Gift cards (or vouchers) are non-refundable. See gift card terms and conditions for more information.

Headphones, when opened, cannot be accepted for refund under any circumstances unless they are found to have a fault.

Sale items are reduced to clear and cannot be returned.

Any item that is confirmed by iQ to have a hardware fault or unacceptable manufacturing flaw within 14 days of purchase (not the date the item is opened) may be eligible for a stock replacement. Any hardware fault found outside of this time period will be covered under the manufacturer’s warranty.

Some items may need to be booked in for inspection by our technicians in order to confirm a fault or flaw. Should this be necessary, we will endeavour to complete our checks as quickly as possible.

Whilst we take every precaution to ensure that advice, specifications and pricing are correct on digital and printed materials, or by word of mouth, iQ cannot be held responsible for errors and omissions.

iQ Isle of Man offers a delivery/collection services for items situated within the respective island.

All arranged deliveries and collections will be performed by iQ staff members Monday-Friday. Payment for new items must be made before a delivery is due to take place. Payment for the delivery or collection can be made beforehand or on-site through a virtual terminal.

Arranging a delivery or collection is subject to availability. Please contact your local iQ store for the current cost of this service and the availability to schedule an appointment.

Any purchased item(s) to be delivered will be accompanied by a Delivery Note which will need to be signed upon arrival. Before completing the booking for the delivery, iQ will request the name of the person who will be able to sign this document (the customer or a person chosen to sign on their behalf) and that they be present with Photo ID upon arrival to receive the item(s).

From time to time, factors outside of iQ’s control will affect our ability to perform this service. For example, adverse weather conditions or special events (such as TT races) may result in road closures and unforeseen diversions. Such circumstances may necessitate cancellation or rearrangement of appointments.

iQ only sells goods and services in British Pound Sterling (GBP).

If the debit or credit card you wish to pay with is in another currency other than British Pound Sterling, your credit card company/bank may charge administration and exchange rate fees. iQ is not responsible nor liable for any additional cost involved.

Accepted Payment Options include: AMEX, Apple Pay, Visa, MasterCard, Maestro, Discover and JCB

Cash (British Pound Sterling only)

Via WorldPay in store and Sage Pay via our website
Debit or Credit Card

Trading name: iQ Music and Computer Solutions LTD.

Registered company number under SPIOM Ltd : 006332F

Registered to trade in the Isle of Man

Head Office Address:

1-2 L'Avenue Le Bas, Longueville, St Saviour, Jersey, JE4 8NB

iQ Isle of Man

Sales – Customer contact number: 01624 620121

Contact email address: shop@iqisleofman.com

Store location: iQ, Victory House, Prospect Hill, Douglas, IM1 1EQ

This page was last updated on 21.05.21 at 17:09 for the purpose of:

  • Condensed and reworded some paragraphs for better readability.
  • Added more clarification about website pricing and how it relates to in-store prices.
  • Updated company information

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